Here are some handy pointers to look out for when assessing potential software recruiter’s pedigree… Industry knowledge: A great recruiter should have a detailed understanding and knowledge of the sector they work in, keeping up to date with trends and news and contributing through blogs, forums and associated sites. Company knowledge: A great recruiter will want to take time to fully understand as much as possible about the company they are recruiting for. They will want to understand the [more …]
The Summer Business Blues…
The sun is shining, kids are off school and best of all the traffic at 8am is almost non-existent. For those who don't have a Summer holiday booked or don't have children to tend to whilst they are off, August can be heavenly or hellish from a business perspective. Our Customer Success recruitment expert, Pam Matthews, shares her musings on the August lull, offering some suggestions to boost morale if you or your team are feeling the Summer blues… ‘I suffer from the Summer holiday blues. [more …]
Prince Charming V Daredevil …the Customer Success Analogy
Prince Charming versus Daredevil ...the Customer Success Analogy More and more discussions have cropped up asking the question: Should I charge my Customers for Customer Success? Unfortunately, I don’t think there is a definitive answer, but to try and make sense of it, I am going to use my experience and a little help from some of my favourite stories. I have always been a big lover of Disney. There is a sad story with a happy ending and a moral to live by. What more could I need? As [more …]
Social Selling and Buying – Is there a link ?
Social Selling and Buying – Is there a link? By Pamela Matthews I love being sold to. Maybe it’s because I come from a sales background and I know how challenging sales can be so I have empathy for the sales person, or maybe it’s because I’m lazy and would rather the information come to me. Who knows, but I would much rather have a need, tell someone or something (comparison sites) my need and let the sales calls flow. For example, I am currently looking to purchase [more …]