Specialist B2B Software Customer Success Recruitment
Great Customer Success people do more than keep customers happy. They need to understand the product, build trusted relationships, drive adoption, protect retention and identify opportunities to grow the account.
We help B2B software companies identify and hire Customer Success professionals whose experience fits the customer base, product complexity, commercial model and stage of the business.
The aim isn’t simply to find someone who can manage accounts. It’s to find someone who can help customers succeed and make that success commercially valuable to your business.
Customer Success Roles We Recruit
We recruit across the Customer Success function, from hands-on customer-facing roles through to senior leadership.
Customer Success Managers
Relationship-led roles focused on adoption, retention, customer outcomes and long-term account value.
Enterprise Customer Success Managers
Experienced CSMs managing larger, more complex or strategically important customer portfolios.
VP Customer Success / Customer Experience
Senior leaders responsible for customer strategy, retention, expansion and the overall post-sale customer journey.
Senior Customer Success Managers
Experienced CSMs managing larger, more complex or strategically important customer portfolios.
Customer Success Team Leads
Hands-on leaders responsible for coaching, team performance and improving customer outcomes.
Heads of Customer Success
Leaders responsible for building the function, improving retention and creating a more scalable Customer Success operation.
Built Around Your Customer Success Environment
A strong Customer Success track record doesn’t automatically mean someone will succeed in your business.
We look at the customer base, product complexity, retention model, expansion expectations, level of commercial responsibility, internal support and how Customer Success works with Sales and Product.
That helps us understand what kind of Customer Success person is genuinely likely to succeed in your environment before we start presenting candidates.
01 - Define The Role
We start by understanding your customer base, product, retention model, expansion expectations and how Customer Success fits into the wider business.
02 - Search The Market
We map and approach Customer Success professionals whose experience matches the type of customers, product and commercial environment they’ll be joining.
03 - Assess The Fit
We assess customer-facing experience, commercial understanding, relationship style, retention mindset and how well the candidate fits your Customer Success environment.
04 - Hire & Onboard
We manage the process through offer and acceptance, then stay involved as the person joins to help make sure expectations carry into the role.
Finding The Right Customer Success Fit
Building Out Your Customer Success Team?
If Customer Success hiring is part of a wider growth plan, we can work as your Sales Hiring Partner rather than treating each role as a separate recruitment assignment.
We support the wider hiring programme, helping define the roles, understand the market, run the searches, assess candidates and stay involved through onboarding.
One monthly fee | No placement fees on hires covered by the partnership.