When it comes to recruiting Customer Success managers the knack of being able to recognise intelligence, a competitive spirit, or a penchant for thinking outside the box in the shortlisting and interview process can be tricky. Jon Eyers, a Customer Success recruitment specialist, shares some useful tips to aid shortlisting and recruiting your next Customer Success manager. Shortlisting Customer Success Managers The Customer Success job market in the UK, with current low unemployment levels, [more …]
2017 Saas Recruitment Trends in the UK
We are pleased to report that the dynamic Saas recruitment market in the UK and Europe continues to evolve. This is driven in part by rapid technology changes, a highly competitive labour market and an increasing number of millennials in the workforce who embrace change and non-traditional recruitment methods. Here are some key trends we believe will continue to shape Saas recruitment activity in the UK in 2017… Saas Recruitment Business as Usual The uncertainty around Brexit hasn’t [more …]
Questions to ask at the end of your Interview
Asking questions at the end of the interview when invited can show your enthusiasm and preparedness. They can also help to end the interview on a high note, so think carefully about what you want to ask. We suggest preparing at least 4 or 5 interview questions in advance with the understanding that some will be covered by the time it is your chance to ask them. Here are some potential interview questions to consider: Who would I be reporting to? Are those three people on the same team or on [more …]
Successfully Recruiting Saas Customer Success Candidates…
As Saas Customer Success roles continue to evolve and gain more prominence across organisations, the skillset required has become more complex. This means that Customer Success managers now require a mix of leadership, communication, analytical, selling, creativity and IT skills, plus the all-important ‘good cultural fit’. But finding candidates with the right balance of technical expertise and customer-facing experience can be tricky, and selecting the wrong candidate can cost time and [more …]
Recruiting a Hunter?
If you want to successfully recruit top Software Sales talent, here are some useful pointers to ensure that you capture and hold their attention during the recruitment process: Be clear. Top sales candidates will only move if they feel confident in their future employer. So as a hiring manager you need to build confidence by clearly laying out why the position is open, what the hiring timeline is, and importantly, why the role is desirable. Detail what the position entails (i.e. territory, [more …]
What Makes a Great Software Recruiter?
Here are some handy pointers to look out for when assessing potential software recruiter’s pedigree… Industry knowledge: A great recruiter should have a detailed understanding and knowledge of the sector they work in, keeping up to date with trends and news and contributing through blogs, forums and associated sites. Company knowledge: A great recruiter will want to take time to fully understand as much as possible about the company they are recruiting for. They will want to understand the [more …]
The Summer Business Blues…
The sun is shining, kids are off school and best of all the traffic at 8am is almost non-existent. For those who don't have a Summer holiday booked or don't have children to tend to whilst they are off, August can be heavenly or hellish from a business perspective. Our Customer Success recruitment expert, Pam Matthews, shares her musings on the August lull, offering some suggestions to boost morale if you or your team are feeling the Summer blues… ‘I suffer from the Summer holiday blues. [more …]
5 Stumbling Blocks at the Offer Stage
Well done – you have reached the final recruitment straight. After a comprehensive selection and interview process your perfect candidate has verbally accepted your offer. It should be a done deal. However, we find with many international software vendors looking to expand into new regions including the UK and EMEA, there are a number of stumbling blocks during the offer stage that can scupper the supposed ‘done deal’. This can result in, not only lost time and resource, but also [more …]
Why Use a Specialist Software Recruiter ?
Why should you use a specialist software recruiter rather than your own internal resources? In our experience the best specialist software recruiters not only add value to the process but take away the hassle by bringing these key benefits.… Candidate Network In many cases, specialist recruiters have spent a number of years building and engaging with their candidate network. If a candidate in their network is not interested in the position on offer, then it is highly likely that they know [more …]
10 CV Tips for Software Sales Professionals
Here are some helpful CV tips to make sure your CV ‘sells’ your business development skills and experience effectively so that you can make the first cut and are on the interview shortlist. 1. Show your figures and be as informative as you can. Try to talk about quota and performance against quota in terms of % and revenue. Also try and provide an average deal length and value, always helps. 2. Keep it succinct but full of relevant information. Try not to waffle too much about the business [more …]