Asking questions at the end of the interview when invited can show your enthusiasm and preparedness. They can also help to end the interview on a high note, so think carefully about what you want to ask. We suggest preparing at least 4 or 5 interview questions in advance with the understanding that some will be covered by the time it is your chance to ask them. Here are some potential interview questions to consider: Who would I be reporting to? Are those three people on the same team or on [more …]
Successfully Recruiting Saas Customer Success Candidates…
As Saas Customer Success roles continue to evolve and gain more prominence across organisations, the skillset required has become more complex. This means that Customer Success managers now require a mix of leadership, communication, analytical, selling, creativity and IT skills, plus the all-important ‘good cultural fit’. But finding candidates with the right balance of technical expertise and customer-facing experience can be tricky, and selecting the wrong candidate can cost time and [more …]