Enterprise Customer Success Manager
Project Management SaaS
Remote / Hybrid — UK/Europe
Basic £neg + Bonus + Commission
The company are a fast growing, well funded SaaS company helping large enterprises manage complex projects, align teams and deliver results at scale. Their platform is used by some of the world’s leading organisations and they are growing fast. As they scale, they are looking for an exceptional Enterprise CSM to own the post-sale journey for a portfolio of their most strategic accounts.
The Role
This is a high-touch, consultative position, not a support function. You’ll be the trusted advisor to C-suite stakeholders, guiding enterprise customers through onboarding, adoption, renewal and expansion and ensuring they get genuine, measurable value from the platform. You’ll work alongside Strategic Account Managers, implementation specialists and product teams as part of a collaborative account team, but you’ll own the relationship and the outcomes.
What You’ll Do
- Lead strategic onboarding for new enterprise customers, driving executive buy-in, adoption and time-to-value
- Build and maintain deep relationships at C-suite and senior leadership level across a portfolio of complex, multi-stakeholder accounts
- Own renewals – identifying risk early, demonstrating ongoing value and securing long-term partnerships
- Identify and progress expansion opportunities in collaboration with sales, converting customer success insights into revenue growth
- Guide customers through change management as they embed the platform across large, complex organisations
- Contribute to internal playbooks and best practices and advocate for customer needs cross-functionally with Product, Sales and Support
What We’re Looking For
- 5+ years in Enterprise Customer Success or Account Management for a SaaS business, with ACV consistently above $50K
- Proven experience engaging and influencing C-suite executives in complex, multi-threaded organisations
- At least 2 years in a post-Series A or growth-stage tech company – you’re comfortable with pace, ambiguity and building things
- Experience managing the full customer lifecycle from onboarding through to renewal and expansion
- A track record of guiding enterprise organisations through change management and technology adoption
- Commercial instincts — you understand GRR, NRR and what drives them
What’s On Offer
- Competitive base salary
- Equity compensation
- Generous holiday allowance
- A genuine seat at the table in a company that’s scaling fast
If you’re a strategic thinker who thrives in a high-ownership environment and is passionate about customer outcomes, we’d love to hear from you.
Customer Success, Senior Customer success, Customer Success Lead, EMEA Customer Success, Enterprise Customer Success
