The sun is shining, kids are off school and best of all the traffic at 8am is almost non-existent. For those who don't have a Summer holiday booked or don't have children to tend to whilst they are off, August can be heavenly or hellish from a business perspective. Our Customer Success recruitment expert, Pam Matthews, shares her musings on the August lull, offering some suggestions to boost morale if you or your team are feeling the Summer blues… ‘I suffer from the Summer holiday blues. [more …]
5 Stumbling Blocks at the Offer Stage
Well done – you have reached the final recruitment straight. After a comprehensive selection and interview process your perfect candidate has verbally accepted your offer. It should be a done deal. However, we find with many international software vendors looking to expand into new regions including the UK and EMEA, there are a number of stumbling blocks during the offer stage that can scupper the supposed ‘done deal’. This can result in, not only lost time and resource, but also [more …]
Why Use a Specialist Software Recruiter ?
Why should you use a specialist software recruiter rather than your own internal resources? In our experience the best specialist software recruiters not only add value to the process but take away the hassle by bringing these key benefits.… Candidate Network In many cases, specialist recruiters have spent a number of years building and engaging with their candidate network. If a candidate in their network is not interested in the position on offer, then it is highly likely that they know [more …]
10 CV Tips for Software Sales Professionals
Here are some helpful CV tips to make sure your CV ‘sells’ your business development skills and experience effectively so that you can make the first cut and are on the interview shortlist. 1. Show your figures and be as informative as you can. Try to talk about quota and performance against quota in terms of % and revenue. Also try and provide an average deal length and value, always helps. 2. Keep it succinct but full of relevant information. Try not to waffle too much about the business [more …]
Overcoming Hiring Challenges faced by International Software Vendors
We find that despite their growing success, international software vendors often face a serious struggle to find the right local talent for their business. This is not just in London, but across the UK and Europe. A complex, competitive marketplace… The sheer complexity of the UK and EMEA software talent marketplace can be confusing. It is a rapidly evolving, fragmented labour market where the pace of change is relentless. This can make connecting with the right candidates challenging. In [more …]
When to Use an External Recruiter
A day in the life of a Recruiter – When to use an external recruiter In my last post, I talked about choosing the right client. It was about understanding my value as a recruiter and ensuring I am able to provide the best possible service to my client. But when is it right to bring in an external recruiter? The answer is a grey area and every organisation is different. In my experience, in order to get the best possible experience from working with a recruiter you should bring them in [more …]
Customer Success in my Experience
Customer Success in my Experience Customer Success has been my specialisation since I joined recruitment. So, why did I choose Customer Success of all specialisations? Was it because it was the ‘new trend’ which was all the rage? Was it because it looked like an easy placement? Or was it because it was a recommendation? Honestly, it was none of those. I chose Customer Success because it was something I believed in. My previous career experience, for me, was all about the Customer. [more …]
Prince Charming V Daredevil …the Customer Success Analogy
Prince Charming versus Daredevil ...the Customer Success Analogy More and more discussions have cropped up asking the question: Should I charge my Customers for Customer Success? Unfortunately, I don’t think there is a definitive answer, but to try and make sense of it, I am going to use my experience and a little help from some of my favourite stories. I have always been a big lover of Disney. There is a sad story with a happy ending and a moral to live by. What more could I need? As [more …]
Social Selling and Buying – Is there a link ?
Social Selling and Buying – Is there a link? By Pamela Matthews I love being sold to. Maybe it’s because I come from a sales background and I know how challenging sales can be so I have empathy for the sales person, or maybe it’s because I’m lazy and would rather the information come to me. Who knows, but I would much rather have a need, tell someone or something (comparison sites) my need and let the sales calls flow. For example, I am currently looking to purchase [more …]
New Addition to the Harvey Thomas team
We are delighted to welcome Pam Matthews to the team here at Harvey Thomas. Pam will be responsible for supporting our clients with their business critical hires, focusing purely on assignments in Customer Success and Professional Services. Pam was born in South Africa and moved to the UK at the age of 17. After having spent some time in the Police force, Pam entered a career in Sales, working for a leading SaaS Software Vendor in the Finance space. After gaining extensive industry [more …]