Client Delivery Director
Early Stage SaaS business
£60k – £70k Basic
The company are a successful provider of event management solutions, working with some of the most respected organisers of conferences, trade shows, live events and other B2B events globally.
With continued interest in their solutions and an ever-growing order book, they are now looking to appoint a Client Delivery Director to join the leadership team and oversee the development and growth of the delivery function.
In the position of Client Delivery Director, you will inherit a high performing delivery team and will play a pivotal role in the planning, implementation and delivery of key client projects.
Your role will be split across team, delivery and process management, ensuring profitable delivery of all projects and ongoing customer retention.
Your responsibilities will include:
- Maintaining processes and standards for client delivery, ensuring targets are met through close monitoring of project margins.
- Scheduling resources effectively to ensure client satisfaction and adequate delivery on all projects
- Attending internal product and management meetings and providing ongoing support to delivery team.
- Management of departmental budget, team reviews and ongoing recruitment and training.
- Taking full responsibility for Project Management, Onboarding, Support and ensuring the necessary processes are in place for the successful delivery of all products.
- Collaborating with Product team on customer feedback to support product updates and the product roadmap.
As Client Delivery Director, you will need to demonstrate a track record in delivering software for a SaaS business with exceptional account management and customer success skills.
Ideally you will offer some experience, or an understanding of the events industry and the nature of the requirements associated with delivering software in this space.
You are a confident leader with a structured and organised approach to project management with attention to detail and experienced in managing the demands of customers with high expectations.
If the position of Client Delivery Director is of interest, please apply with an up to date CV.
Client Delivery, Event Management, SaaS, Customer Success, Customer Success Director, Customer Success Manager, Project Manager, Project Director, Implementation Manager, Account Manager, Account Director, Events